Customer Management Practice (CMP)

Customer Management Practice (CMP), a division of IQPC, is a market intelligence firm and complete research, marketing, and business development partner serving the customer management and customer contact industry. Headquartered in New York, CMP provides quantitative and qualitative research, advisory services, and data-driven analysis to help customer contact leaders navigate evolving trends such as generative AI, workforce optimization, and customer experience strategy. The firm maintains a global online community of more than 160,000 customer contact professionals and operates CCW Digital, which it describes as the world's largest customer contact digital community. CMP's flagship event series, Customer Contact Week (CCW), is among the largest customer contact event series in the world, complemented by smaller invite-only, high-level gatherings and a dedicated research arm, CMP Research, which produces benchmarking tools, diagnostics, and reports for the sector. The organization also supports Women in CX, a community created by and for women and allies working to advance representation within the customer contact industry.

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